Who we are

Our website address is: http://www.blackeaglehotel.co.za.

What personal data we collect and why we collect it

Collection of Your Personal Information

Black Eagle Boutique Hotel & Conferences collects, with your consent, personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Black Eagle also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences and interests.

Your privacy is very important to us. To help protect your privacy, we adhere to the following guidelines. Black Eagles web site will explicitly ask when they need information that personally identifies you or allows them to contact you (“Personal Information”). Generally this information is requested when making reservations, registering for newsletters or other promotional material, when requesting a particular service, when sending feedback or when entering a competition. Where possible, we will provide you with the means to make sure that your Personal Information is correct and current, alternatively you may request for your Personal Information to be updated. You also have the right to request that your personal information not be used for any other use except for the intended purpose of its collection.

Black Eagle will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products. If we intend to use Personal Information for a Secondary Use, Black Eagle will provide you with the ability to decline this service.

Black Eagles web site may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Black Eagle and/or its subsidiaries. or the site; (b) protect and defend the rights or property of Black Eagle , or this site, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of Black Eagle , the site, or the public.

If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to promptly determine and correct the problem.

You should also be aware that information and data is automatically collected through the standard operation of the internet servers and through the use of “cookies.” “Cookies” are small text files a web site can use to recognise repeat users, facilitate the user’s on-going access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on the website.

There is also information about your computer hardware and software that is automatically collected by Black Eagle . This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Black Eagle for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Black Eagle Web site.

Black Eagle encourages you to review the privacy statements of Web sites you choose to link to from Black Eagle so that you can understand how those Web sites collect, use and share your information. Black Eagle is not responsible for the privacy statements or other content on Web sites outside of Black Eagle.

Black Eagle makes use of Analytics, including Google Analytics. Google Analytics is a service offered by Google that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads and social media marketing and remarketing. Visitors can also access to Google Analytics’ currently available opt-outs. For further information, please refer to Policy requirements for Display Advertising.

Use of your Personal Information

Black Eagle collects and uses your personal information to operate Black Eagle Web site and deliver the services you have requested. Black Eagle also uses your personally identifiable information to inform you of other products or services available from Black Eagle and its affiliates. Black Eagle may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Black Eagle does not sell, rent or lease its customer lists to third parties. Black Eagle may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Black Eagle may share data with trusted partners to help us perform research and, historical and statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Black Eagle , and they are required to maintain the confidentiality of your information by way of confidentiality agreements. Should you wish that your personal information not be used in this manner, simply send ‘unsubscribe’ to webmaster@blackeaglehotel.co.za.

Black Eagle does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Black Eagle keeps track of the Web sites and pages our customers visit within Black Eagle Web site, in order to determine what Black Eagle services are the most popular. This data is used to deliver customised content and advertising within Black Eagle to customers whose behaviour indicates that they are interested in a particular subject area.

Non-personal information that we collect may include information regarding your activities on any of the sites, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the sites are of most interest.
We may use 3rd parties to provide services (e.g. maintenance, analysis, audit and marketing).  They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Use of Cookies

Black Eagle Web site uses “cookies” and other technologies such as pixels and tags, to help you personalise your online experience. We log usage data when you visit or otherwise use our Services, such as when you view or click on content, perform a search, view a web page, operating system, browser and device. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies are used to recognise you, remember your preferences and personalise your experience that is in line with your settings;

Collection Of Data

This Website Will:

  • Track the pages you visit via Adobe Analytics, Google Analytics or similar Analytics tracking software
  • Targeting Cookies
  • Allow you to share pages with social networks such as Facebook (if available)

This Website Will Not:

  • Share any personal information with third parties.

Security of your Personal Information

Black Eagle takes practical and reasonable steps to secure your personal information from unauthorized access, use or disclosure. Black Eagle secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Black Eagle will occasionally update this Statement of Privacy to reflect company and customer feedback. Black Eagle encourages you to periodically review this Statement to be informed of how Black Eagle is protecting your information.

Contact Information

Black Eagle welcomes your comments regarding this Statement of Privacy. If you believe that Black Eagle has not adhered to this Statement, please contact Black Eagle via

Tel: +27 11 958 5225 or Email: webmaster@blackeaglehotel.co.za. We will use commercially reasonable efforts to promptly determine and remedy the problem.